Cancelling An Order

You have the right to cancel your order any time up to and including 10 days from the delivery date.

Should you wish to cancel your order, please contact us in writing (by email or letter) within 10 days of the delivery date. Because we aim to process orders as quickly as possible, you may find that your order has already been dispatched. If this is the case, simply return the goods unopened and in a re-saleable condition for a full refund (excluding any delivery charges where applicable). Please refer to our returns procedure.

You will be responsible for the original delivery charges if applicable and the cost of returning the goods.

The Runners Shop cannot be held liable for returned goods which are lost or damaged in transit, we therefore recommend that you use a recorded delivery service and insure the items for their value.

Product Descriptions

We strive to keep the information on our website as accurate as possible, however we are only human and therefore can make mistakes.

We will not accept any orders which contain pricing inaccuracies, and should we feel that an item has been described inaccurately, or should the exact item ordered prove unavailable, we will contact you and request confirmation from you before processing your order.

We cannot guarantee that all product descriptions are current and without error. We will correct errors as soon as they are brought to our attention. Because of the difference in which computer screens display colours, the colour that you see may not match the actual colour of the garment. If a product you have ordered is not as described then you may cancel your order as long as you comply with these terms and conditions.

Complaints and Damaged Goods

In the unlikely event that you receive goods which you have not ordered, or the goods are damaged or faulty, please inform us in writing (by email or letter) within 10 days of the delivery date and include a written description of the incorrect order, damage or defect. We will then ask you to return the goods for inspection (please refer to our returns procedure).

In the case of damaged/faulty goods, once we have confirmed that there is a problem with the goods, we will be happy to repair them, offer a replacement (subject to availability) or a refund. Please note that the final decision as to whether the goods are faulty rests with the manufacturer. If the goods are found to be damaged/faulty, we will refund your postage where applicable.

For incorrect orders, we will verify that the goods sent are different to those ordered. If this proves to be the case, we will offer you a replacement (subject to availability) or a refund, including postage where applicable.

If the goods are found to be correct or not damaged/faulty we will return the goods to you. In this instance, you will be liable for the return postage charge.


The information collected at checkout will only be used by The Runners Shop to process your order and improve the service we offer. We will NOT pass your details onto anyone else or a third party. If you have opted to be kept up to date with special offers and news from The Runners Shop, then we will use the information you provided to send you emails.


We reserve the right to cancel your order if: we have insufficient stock to deliver the goods you have ordered; if we do not deliver to your country; if one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


Accessing the The Runners Shop website is done so entirely at your own risk. The Runners Shop cannot accept responsibility for any of the contents or omissions in this website. All information provided on this website is believed to be correct at the time of the last update; we do not guarantee and are not responsible for, the accuracy of any information provided on the website. The Runners Shop makes no warranties, express or implied, as to the accuracy, and accepts no liability relating to its use. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be free from defects, viruses or bugs or compatible with any other software or material. BeOutddors has used commercially reasonable efforts to check for all known viruses on this website, but shall have no liability for any viruses transmitted to you as a result of your use of this website.

We may change our website and correct or update information on it at any time without prior notice. We may revise these Terms and Conditions at any time and without prior notice.